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The Service Quality in the Natural Gas Sector: EU Experience and Implications for Georgia
The Service Quality in the Natural Gas Sector: EU Experience and Implications for Georgia
22-Oct-2015

Having reviewed the best European experience in regulating service quality, it is considered that OFGEM, British energy regulator has one of the best well-developed regulatory framework that sets necessary incentives for high standard commercial service quality. This paper reviews the experience of Great Britain in regulation of the service quality in natural gas sector. In line with British experience, Georgian situation in gas sector is analyzed and comparative analysis is conducted. Based on the analyses different policy options are provided.